{ "name": "Demo - AI Customer Feedback Assistant", "flow": [ { "id": 1, "module": "gateway:CustomWebHook", "version": 1, "parameters": { "hook": 1068351, "maxResults": 1 }, "mapper": {}, "metadata": { "designer": { "x": 0, "y": 150 }, "restore": { "parameters": { "hook": { "data": { "editable": "true" }, "label": "Demo - AI Customer Feedback Assistant" } } }, "parameters": [ { "name": "hook", "type": "hook:gateway-webhook", "label": "Webhook", "required": true }, { "name": "maxResults", "type": "number", "label": "Maximum number of results" } ] } }, { "id": 2, "module": "openai-gpt-3:messageAssistantAdvanced", "version": 1, "parameters": { "__IMTCONN__": 2356104 }, "mapper": { "role": "user", "top_p": "1", "message": "{{1.message.body}}", "threadId": "{{1.`Thread ID`}}", "assistantId": "asst_rrbV7i313ObeobjyNiduFLed", "temperature": "0.1", "instructions": "# Role\n\nYou are a customer feedback assistant for RJ Fitness. Your goal is to speak with a current customer and find out how they are finding our classes. \n\n# Context\n\nRJ Fitness is a personal training gym based in London. We are the most elite personal training gym in London. We offer extremely amazing results and high quality training.\n\n# Task\n\nYou must speak with the current customer and ask them for feedback on classes.\n\nFind out what they enjoy and don't enjoy.\n\nIf they are enjoying classes you can ask them how they would rate it from 1 to 5. If they rate it a 5 you can ask them to leave a review here: www.reviewus.com\n\nIf they aren't enjoying classes ask them why and also say we will relay this to our team and make sure we improve things.\n\n# Rules\n\nYou must come across friendly and human like.\n\nThe customer name is {{1.first_name}}. You can reference their name once during the conversation to seem human.\n\nYou must be informal and friendly and act as a friend.", "response_format": "text" }, "metadata": { "designer": { "x": 300, "y": 150, "name": "Customer Feedback AI Assistant" }, "restore": { "expect": { "role": { "label": "User" }, "model": { "mode": "chose", "collapsed": true }, "tools": { "mode": "chose", "collapsed": true }, "image_urls": { "mode": "chose", "collapsed": true }, "assistantId": { "mode": "chose", "label": "Demo - Customer Feedback AI Assistant (gpt-4o)", "nested": [] }, "image_files": { "mode": "chose", "collapsed": true }, "tool_choice": { "mode": "chose", "label": "Empty", "collapsed": true }, "response_format": { "mode": "chose", "label": "Text" }, "max_prompt_tokens": { "collapsed": true }, "truncation_strategy": { "mode": "chose", "label": "Empty" }, "file_search_resources": { "mode": "chose", "collapsed": true }, "max_completion_tokens": { "collapsed": true }, "code_interpreter_resources": { "mode": "chose", "collapsed": true } }, "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "openai-gpt-3" }, "label": "RJ Media" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:openai-gpt-3", "label": "Connection", "required": true } ], "expect": [ { "name": "assistantId", "type": "select", "label": "Assistant", "required": true }, { "name": "role", "type": "select", "label": "Role", "required": true, "validate": { "enum": [ "user", "assistant" ] } }, { "name": "threadId", "type": "text", "label": "Thread ID" }, { "name": "model", "type": "select", "label": "Model" }, { "name": "tools", "type": "select", "label": "Tools", "multiple": true, "validate": { "enum": [ "file_search", "code_interpreter" ] } }, { "name": "file_search_resources", "type": "select", "label": "File Search Resources" }, { "name": "code_interpreter_resources", "type": "select", "label": "Code Interpreter Resources", "multiple": true, "validate": { "maxItems": 20 } }, { "name": "tool_choice", "type": "select", "label": "Tool Choice", "validate": { "enum": [ "none", "auto", "required", "file_search", "code_interpreter", "function" ] } }, { "name": "instructions", "type": "text", "label": "Instructions" }, { "name": "max_prompt_tokens", "type": "uinteger", "label": "Max Prompt Tokens" }, { "name": "max_completion_tokens", "type": "uinteger", "label": "Max Completion Tokens" }, { "name": "temperature", "type": "number", "label": "Temperature", "validate": { "max": 2, "min": 0 } }, { "name": "top_p", "type": "number", "label": "Top P", "validate": { "max": 1, "min": 0 } }, { "name": "response_format", "type": "select", "label": "Response Format", "validate": { "enum": [ "auto", "json_object", "text" ] } }, { "name": "truncation_strategy", "type": "select", "label": "Truncation Strategy", "validate": { "enum": [ "auto", "last_messages" ] } }, { "name": "message", "type": "text", "label": "Message", "required": true }, { "name": "image_files", "type": "select", "label": "Image Files", "multiple": true }, { "name": "image_urls", "spec": { "name": "value", "type": "url", "label": "Image URL", "required": true }, "type": "array", "label": "Image URLs" } ], "advanced": true }, "onerror": [ { "id": 13, "module": "builtin:Break", "version": 1, "parameters": {}, "mapper": { "count": "3", "retry": true, "interval": "15" }, "metadata": { "designer": { "x": 304, "y": -139 }, "restore": { "expect": { "retry": { "mode": "chose" } } }, "expect": [ { "name": "retry", "type": "boolean", "label": "Automatically complete execution", "required": true }, { "name": "count", "type": "uinteger", "label": "Number of attempts", "required": true, "validate": { "max": 10000, "min": 1 } }, { "name": "interval", "type": "uinteger", "label": "Interval between attempts", "required": true, "validate": { "max": 44640, "min": 1 } } ] } } ] }, { "id": 3, "module": "regexp:Replace", "version": 1, "parameters": {}, "mapper": { "text": "{{2.result}}", "value": ".", "global": false, "pattern": "\\【.*?\\】.", "multiline": false, "sensitive": false, "singleline": false }, "metadata": { "designer": { "x": 605, "y": 151, "name": "Remove Source References" }, "restore": { "expect": { "global": { "mode": "chose" }, "multiline": { "mode": "chose" }, "sensitive": { "mode": "chose" }, "singleline": { "mode": "chose" } } }, "expect": [ { "name": "pattern", "type": "text", "label": "Pattern", "required": true }, { "name": "value", "type": "text", "label": "New value" }, { "name": "global", "type": "boolean", "label": "Global match", "required": true }, { "name": "sensitive", "type": "boolean", "label": "Case sensitive", "required": true }, { "name": "multiline", "type": "boolean", "label": "Multiline", "required": true }, { "name": "singleline", "type": "boolean", "label": "Singleline", "required": true }, { "name": "text", "type": "text", "label": "Text" } ] } }, { "id": 4, "module": "regexp:Replace", "version": 1, "parameters": {}, "mapper": { "text": "{{3.text}}", "value": "{{emptystring}}", "global": true, "pattern": "\\*\\*", "multiline": false, "sensitive": true, "singleline": false }, "metadata": { "designer": { "x": 900, "y": 150, "name": "Remove Asterisks" }, "restore": { "expect": { "global": { "mode": "chose" }, "multiline": { "mode": "chose" }, "sensitive": { "mode": "chose" }, "singleline": { "mode": "chose" } } }, "expect": [ { "name": "pattern", "type": "text", "label": "Pattern", "required": true }, { "name": "value", "type": "text", "label": "New value" }, { "name": "global", "type": "boolean", "label": "Global match", "required": true }, { "name": "sensitive", "type": "boolean", "label": "Case sensitive", "required": true }, { "name": "multiline", "type": "boolean", "label": "Multiline", "required": true }, { "name": "singleline", "type": "boolean", "label": "Singleline", "required": true }, { "name": "text", "type": "text", "label": "Text" } ] } }, { "id": 5, "module": "highlevel:updateAContact", "version": 1, "parameters": { "__IMTCONN__": 2892099 }, "mapper": { "address": {}, "contact": "{{1.contact_id}}", "customField": { "t4Lzpxl4MbXD7ej9ogdI": "{{4.text}}", "umnbrbmYGwS8V0oHlH1X": "{{2.thread_id}}" } }, "metadata": { "designer": { "x": 1200, "y": 150, "name": "Send SMS Response" }, "restore": { "expect": { "dnd": { "mode": "chose", "collapsed": true }, "tags": { "mode": "chose", "collapsed": true }, "email": { "collapsed": true }, "phone": { "collapsed": true }, "source": { "collapsed": true }, "address": { "nested": { "country": { "mode": "chose", "label": "Empty" } }, "collapsed": true }, "contact": { "mode": "edit" }, "website": { "collapsed": true }, "lastName": { "collapsed": true }, "timezone": { "mode": "chose", "label": "Empty", "collapsed": true }, "firstName": { "collapsed": true }, "companyName": { "collapsed": true }, "customField": { "nested": { "0rHmbRk8caJgrCGVycEp": { "collapsed": true }, "1kjfho7O0kUQ1ZIbeFwN": { "collapsed": true }, "82HJr8oaq8BqrW6nRpGE": { "collapsed": true }, "DEcd1W2MHICsTRLbmV3O": { "collapsed": true }, "gOqTNe63sJhQommjHWhp": { "mode": "chose", "label": "Empty", "collapsed": true }, "pkZxw4OJNgCK96H7ndrD": { "collapsed": true } } }, "dateOfBirth": { "collapsed": true } }, "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "highlevel3" }, "label": "Demo (Location: Demo)" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:highlevel,highlevel3", "label": "Connection", "required": true } ], "expect": [ { "mode": "edit", "name": "contact", "type": "select", "label": "Contact ID", "required": true }, { "name": "firstName", "type": "text", "label": "First Name" }, { "name": "lastName", "type": "text", "label": "Last Name" }, { "name": "email", "type": "email", "label": "Email" }, { "name": "phone", "type": "text", "label": "Phone" }, { "name": "dateOfBirth", "time": false, "type": "date", "label": "Date of Birth" }, { "name": "companyName", "type": "text", "label": "Company Name" }, { "name": "website", "type": "url", "label": "Website" }, { "name": "tags", "type": "select", "label": "Tags", "multiple": true }, { "name": "address", "spec": [ { "name": "address1", "type": "text", "label": "Street" }, { "name": "city", "type": "text", "label": "City" }, { "name": "state", "type": "text", "label": "State" }, { "name": "postalCode", "type": "text", "label": "PostalCode" }, { "name": "country", "type": "select", "label": "Country" } ], "type": "collection", "label": "Address" }, { "name": "source", "type": "text", "label": "Source" }, { "name": "timezone", "type": "select", "label": "Timezone" }, { "name": "dnd", "type": "boolean", "label": "Dnd" }, { "name": "customField", "spec": [ { "name": "t4Lzpxl4MbXD7ej9ogdI", "type": "text", "label": "AI Assistant Response" }, { "name": "82HJr8oaq8BqrW6nRpGE", "type": "text", "label": "What are your health & fitness goals?" }, { "name": "pkZxw4OJNgCK96H7ndrD", "type": "text", "label": "What's holding you back from hitting these goals?" }, { "name": "gOqTNe63sJhQommjHWhp", "type": "select", "label": "On a scale of 1 - 10 how committed and ready are you to making a serious change in your life right now?" }, { "name": "1kjfho7O0kUQ1ZIbeFwN", "type": "text", "label": "AI Text Message" }, { "name": "DEcd1W2MHICsTRLbmV3O", "type": "text", "label": "AI Email Subject" }, { "name": "0rHmbRk8caJgrCGVycEp", "type": "text", "label": "AI Email Body" }, { "name": "umnbrbmYGwS8V0oHlH1X", "type": "text", "label": "Thread ID" } ], "type": "collection", "label": "Custom Fields" } ], "interface": [ { "name": "id", "type": "text", "label": "Contact ID" }, { "name": "timezone", "type": "text", "label": "Timezone" }, { "name": "type", "type": "text", "label": "Type" }, { "name": "locationId", "type": "text", "label": "Location ID" }, { "name": "dnd", "type": "boolean", "label": "Dnd" }, { "name": "inboundDndSettings", "spec": [ { "name": "all", "spec": [ { "name": "message", "type": "text", "label": "Message" }, { "name": "status", "type": "text", "label": "Status" } ], "type": "collection", "label": "All" } ], "type": "collection", "label": "Inbound Dnd Settings" }, { "name": "dndSettings", "spec": [ { "name": "Call", "spec": [ { "name": "code", "type": "text", "label": "Code" }, { "name": "message", "type": "text", "label": "Message" }, { "name": "status", "type": "text", "label": "Status" } ], "type": "collection", "label": "Call" }, { "name": "Email", "spec": [ { "name": "code", "type": "text", "label": "Code" }, { "name": "message", "type": "text", "label": "Message" }, { "name": "status", "type": "text", "label": "Status" } ], "type": "collection", "label": "Email" }, { "name": "SMS", "spec": [ { "name": "code", "type": "text", "label": "Code" }, { "name": "message", "type": "text", "label": "Message" }, { "name": "status", "type": "text", "label": "Status" } ], "type": "collection", "label": "SMS" }, { "name": "WhatsApp", "spec": [ { "name": "code", "type": "text", "label": "Code" }, { "name": "message", "type": "text", "label": "Message" }, { "name": "status", "type": "text", "label": "Status" } ], "type": "collection", "label": "WhatsApp" }, { "name": "GMB", "spec": [ { "name": "code", "type": "text", "label": "Code" }, { "name": "message", "type": "text", "label": "Message" }, { "name": "status", "type": "text", "label": "Status" } ], "type": "collection", "label": "GMB" }, { "name": "FB", "spec": [ { "name": "code", "type": "text", "label": "Code" }, { "name": "message", "type": "text", "label": "Message" }, { "name": "status", "type": "text", "label": "Status" } ], "type": "collection", "label": "FB" } ], "type": "collection", "label": "Dnd Settings" }, { "name": "createdBy", "spec": [ { "name": "sourceId", "type": "text", "label": "Source ID" }, { "name": "channel", "type": "text", "label": "Channel" }, { "name": "source", "type": "text", "label": "Source" }, { "name": "sourceName", "type": "text", "label": "Source Name" }, { "name": "timestamp", "type": "date", "label": "Timestamp" } ], "type": "collection", "label": "Created By" }, { "name": "tags", "type": "array", "label": "Tags" }, { "name": "dateAdded", "type": "date", "label": "Date Added" }, { "name": "additionalEmails", "type": "array", "label": "Additional Emails" }, { "name": "additionalPhones", "type": "array", "label": "Additional Phones" }, { "name": "country", "type": "text", "label": "Country" }, { "name": "lastName", "type": "text", "label": "Last Name" }, { "name": "lastNameLowerCase", "type": "text", "label": "Last Name Lower Case" }, { "name": "emailLowerCase", "type": "text", "label": "Email Lower Case" }, { "name": "email", "type": "text", "label": "Email" }, { "name": "postalCode", "type": "text", "label": "Postal Code" }, { "name": "dateUpdated", "type": "date", "label": "Date Updated" }, { "name": "fullNameLowerCase", "type": "text", "label": "Full Name Lower Case" }, { "name": "firstName", "type": "text", "label": "First Name" }, { "name": "firstNameLowerCase", "type": "text", "label": "First Name Lower Case" }, { "name": "source", "type": "text", "label": "Source" }, { "name": "companyName", "type": "text", "label": "Company Name" }, { "name": "website", "type": "text", "label": "Website" }, { "name": "phone", "type": "text", "label": "Phone" }, { "name": "customField", "spec": [ { "name": "t4Lzpxl4MbXD7ej9ogdI", "type": "text", "label": "AI Assistant Response", "multiline": true }, { "name": "82HJr8oaq8BqrW6nRpGE", "type": "text", "label": "What are your health & fitness goals?", "multiline": true }, { "name": "pkZxw4OJNgCK96H7ndrD", "type": "text", "label": "What's holding you back from hitting these goals?", "multiline": true }, { "name": "gOqTNe63sJhQommjHWhp", "type": "text", "label": "On a scale of 1 - 10 how committed and ready are you to making a serious change in your life right now?" }, { "name": "1kjfho7O0kUQ1ZIbeFwN", "type": "text", "label": "AI Text Message", "multiline": true }, { "name": "DEcd1W2MHICsTRLbmV3O", "type": "text", "label": "AI Email Subject", "multiline": true }, { "name": "0rHmbRk8caJgrCGVycEp", "type": "text", "label": "AI Email Body", "multiline": true }, { "name": "umnbrbmYGwS8V0oHlH1X", "type": "text", "label": "Thread ID", "multiline": true } ], "type": "collection", "label": "Custom Fields" } ] } }, { "id": 9, "module": "openai-gpt-3:CreateCompletion", "version": 1, "parameters": { "__IMTCONN__": 2356104 }, "mapper": { "model": "gpt-4o-mini", "top_p": "1", "select": "chat", "messages": [ { "role": "system", "content": "You must evaluate the input message to determine whether the feedback from the user is positive or negative and also output a summary of the feedback.\n\nIf it is negative output the number 0.\n\nIf it is positive output the number 1.\n\nIf there is no clear indication of positive or negative feedback output the number 2.\n\nYou must output in JSON format as follows:\n\n{\n\"number\":\"\",\n\"summary\":\"\"\n}" }, { "role": "user", "content": "Classes have been amazing thanks!" }, { "role": "assistant", "content": "{\n\"number\":\"1\",\n\"summary\":\"Classes are amazing\"\n}" }, { "role": "user", "content": "great" }, { "role": "assistant", "content": "{\n\"number\":\"2\",\n\"summary\":\"Difficult to understand whether the user is saying classes are great or just saying the word great\"\n}" }, { "role": "user", "content": "classes have been good but sometimes the studio is too hot" }, { "role": "assistant", "content": "{\n\"number\":\"0\",\n\"summary\":\"Classes are good but the studio can be hot sometimes\"\n}" }, { "role": "user", "content": "{{1.message.body}}" } ], "max_tokens": "0", "temperature": "0.1", "n_completions": "1", "response_format": "json_object", "parseJSONResponse": true }, "metadata": { "designer": { "x": 1500, "y": 150, "name": "Evaluate Message" }, "restore": { "expect": { "stop": { "mode": "chose" }, "model": { "mode": "chose", "label": "gpt-4o-mini (system)" }, "select": { "label": "Create a Chat Completion (GPT Models)" }, "messages": { "mode": "chose", "items": [ { "role": { "mode": "chose", "label": "System" } }, { "role": { "mode": "chose", "label": "User" } }, { "role": { "mode": "chose", "label": "Assistant" } }, { "role": { "mode": "chose", "label": "User" } }, { "role": { "mode": "chose", "label": "Assistant" } }, { "role": { "mode": "chose", "label": "User" } }, { "role": { "mode": "chose", "label": "Assistant" } }, { "role": { "mode": "chose", "label": "User" } } ] }, "logit_bias": { "mode": "chose" }, "response_format": { "mode": "chose", "label": "JSON Object" }, "parseJSONResponse": { "mode": "chose" }, "additionalParameters": { "mode": "chose" } }, "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "openai-gpt-3" }, "label": "RJ Media" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:openai-gpt-3", "label": "Connection", "required": true } ], "expect": [ { "name": "select", "type": "select", "label": "Select Method", "required": true, "validate": { "enum": [ "chat", "prompt" ] } }, { "name": "max_tokens", "type": "number", "label": "Max Tokens", "required": true }, { "name": "temperature", "type": "number", "label": "Temperature", "validate": { "max": 2, "min": 0 } }, { "name": "top_p", "type": "number", "label": "Top P", "validate": { "max": 1, "min": 0 } }, { "name": "n_completions", "type": "number", "label": "Number" }, { "name": "frequency_penalty", "type": "number", "label": "Frequency Penalty", "validate": { "max": 2, "min": -2 } }, { "name": "presence_penalty", "type": "number", "label": "Presence Penalty", "validate": { "max": 2, "min": -2 } }, { "name": "logit_bias", "spec": { "name": "value", "spec": [ { "name": "token", "type": "text", "label": "Token ID", "required": true }, { "name": "probability", "type": "number", "label": "Probability", "required": true, "validate": { "max": 100, "min": -100 } } ], "type": "collection", "label": "Token Probability" }, "type": "array", "label": "Token Probability" }, { "name": "response_format", "type": "select", "label": "Response Format", "validate": { "enum": [ "text", "json_object" ] } }, { "name": "seed", "type": "integer", "label": "Seed" }, { "name": "stop", "spec": { "name": "value", "type": "text", "label": "Stop Sequence" }, "type": "array", "label": "Stop Sequences", "validate": { "maxItems": 4 } }, { "name": "additionalParameters", "spec": { "name": "value", "spec": [ { "name": "key", "type": "text", "label": "Parameter Name", "required": true }, { "name": "type", "type": "select", "label": "Input Type", "options": [ { "label": "Text", "value": "text", "nested": [ { "name": "value", "type": "text", "label": "Parameter Value" } ], "default": true }, { "label": "Number", "value": "number", "nested": [ { "name": "value", "type": "number", "label": "Parameter Value" } ] }, { "label": "Boolean", "value": "boolean", "nested": [ { "name": "value", "type": "boolean", "label": "Parameter Value" } ] }, { "label": "Date", "value": "date", "nested": [ { "name": "value", "type": "date", "label": "Parameter Value" } ] }, { "label": "Any", "value": "any", "nested": [ { "name": "value", "type": "any", "label": "Parameter Value" } ] } ] } ], "type": "collection", "label": "Input Parameter" }, "type": "array", "label": "Other Input Parameters" }, { "name": "model", "type": "select", "label": "Model", "required": true }, { "name": "messages", "spec": { "name": "value", "spec": [ { "name": "role", "type": "select", "label": "Role", "options": [ { "label": "System", "value": "system" }, { "label": "User", "value": "user" }, { "label": "Assistant", "value": "assistant" } ], "required": true }, { "name": "content", "type": "text", "label": "Message Content" } ], "type": "collection", "label": "Message" }, "type": "array", "label": "Messages", "required": true }, { "name": "parseJSONResponse", "type": "boolean", "label": "Parse JSON Response", "required": true } ], "advanced": true }, "onerror": [ { "id": 14, "module": "builtin:Break", "version": 1, "parameters": {}, "mapper": { "count": "3", "retry": true, "interval": "15" }, "metadata": { "designer": { "x": 1513, "y": 447 }, "restore": { "expect": { "retry": { "mode": "chose" } } }, "expect": [ { "name": "retry", "type": "boolean", "label": "Automatically complete execution", "required": true }, { "name": "count", "type": "uinteger", "label": "Number of attempts", "required": true, "validate": { "max": 10000, "min": 1 } }, { "name": "interval", "type": "uinteger", "label": "Interval between attempts", "required": true, "validate": { "max": 44640, "min": 1 } } ] } } ] }, { "id": 11, "module": "builtin:BasicRouter", "version": 1, "mapper": null, "metadata": { "designer": { "x": 1793, "y": 146 } }, "routes": [ { "flow": [ { "id": 10, "module": "slack:CreateMessage", "version": 4, "parameters": { "__IMTCONN__": 2999147 }, "filter": { "name": "Negative", "conditions": [ [ { "a": "{{9.result.number}}", "b": "0", "o": "text:equal" } ] ] }, "mapper": { "text": "Negative Feedback: {{9.result.summary}}", "parse": false, "mrkdwn": true, "channel": "C07EK5Z1LV9", "channelType": "public", "channelWType": "list" }, "metadata": { "designer": { "x": 2100, "y": 0 }, "restore": { "expect": { "parse": { "mode": "chose" }, "blocks": { "collapsed": true }, "mrkdwn": { "mode": "chose" }, "channel": { "mode": "chose", "label": "general" }, "link_names": { "mode": "chose" }, "channelType": { "label": "Public channel" }, "channelWType": { "label": "Select from the list" }, "unfurl_links": { "mode": "chose" }, "unfurl_media": { "mode": "chose" }, "reply_broadcast": { "mode": "chose" } }, "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "slack3" }, "label": "Slack Bot (make)" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:slack2,slack3", "label": "Connection", "required": true } ], "expect": [ { "name": "channelWType", "type": "select", "label": "Enter a channel ID or name", "required": true, 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